04WB Games Bugs
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- Client
- Warner Bros. Games
- Agency
- Five & Done
- Role
- Lead Front-End Developer
- Technologies
- React • Styled Components • GraphQL • AWS AppSync • AWS Cogntio
- Live URL
- View
Overview
What if gamers coulddecide what bugs a gamedeveloper fixes?
Warner Bros Games wanted to empower gamers and
increase communication about all of the bugs they
were aware of and on the status of their fixes. To do
that I operated as the lead front-end and as a full-stack
developer for the consumer-facing portion of a
multi-tenant bug reporting platform.
challenges
How gamers and QA analysts canwork together.
We needed a way for gamers to be able to tell WB Games what bugs were
important to them and the game developers needed enough information to be
able to address the issue. So how do you make a platform that’s easy enough for
the average gamer, but configurable and detailed enough for professional qa
analysts? Oh! And it has to be able to integrate with Jira.
approach
Make it scale and make ituser-friendly for everyone.
WB Games required an application that was cost-effective and could scale easily
for use with multiple games. To accomplish this, we opted to employ serverless
technologies and a multi-tenant architecture. Additionally, micro-interactions
were implemented to enhance user experience and minimize friction.
features
Robust enough to get the job done,but simple enough to beunderstood by most.
During onboarding, users are prompted to add their platform specs that will
auto-populate fields during bug reporting. Bug drafts are then saved in local
storage after every keystroke to prevent users from losing their work.
For bug discovery, elastic search is used to help users find the most relevant bug
to their query. Users are able to vote on bugs to tell developers which issues are
most important to them. They are able to see which of the community’s bugs are
currently being fixed, which ones have been resolved, and which ones have been
marked as closed. Users can also help validate that bugs are reproducible and
flag any issues to WB Games staff.
For WB Games staff, bugs are able to be automatically exported to their
development team’s internal Jira. Once exported, the ticket is automatically
monitored and WB Games staff are kept informed — adjusting the ticket status for
the public.
results
Over 400 bugs reported by gamers from
various WB Games franchises have
been fixed.